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Amazon Escalation Engineer EM AWS Support Event Management Australia, Victoria, Melbourne 107849389
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ABOUT YOUABOUT THE ROLEKey job responsibilities
Every day will bring new and exciting opportunities that include:Work to improve important metrics such as ‘mean time to engagement’ and ‘mean time to communication’ for all incident types
Facilitate Root Cause Analysis and Post Event Reviews after each event to minimise recurrenceAnalyse data trends on internal tickets, customer contacts, social media, and network and infrastructure monitoring to identify potential issues
Build a broad understanding of AWS architecture and service inter-dependencies
BASIC QUALIFICATIONS
- 3+ years of network and operating system support experience
- 3+ years of technical support experience
- 3+ years of information security and compliance experience
- 4+ years of distributed systems experience
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