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MSD OTC OM Specialist Czechia 604325497
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Job Description
OUR COMPANY Business Service Centers (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Europe in Prague, Czech Republic is responsible for the execution and delivery of a broad range of financial services and processes across OUR COMPANY business divisions and markets for the Europe region.
OTC OM Specialist is responsible for the management of OTC Order Management (Sales Order Entry, Credit and Debit notes, Returns, Claims management, Customer Service). This position must provide the proper follow up and analysis for market assigned ensuring all transactional activity is properly recorded and compliant with country statutory and tax requirements. This position also ensures that interaction with all major stakeholders is maintained.
Job Description and Responsibilities
Primary responsibilities for this position include, but are not limited to, the following:
Manages timely, accurately and compliant processing of customers queries and sales orders
Daily communication with customers and business partners, including inbound and outbound calls
Assures timely updates on customer queries and sales orders to the customers
Collaborates – including messaging, reporting, follow-up and more - with channel development and supply chain teams to manage through a variety of supply chain inquiries
SOP’s & WI’s updates including operational controls
Claims management resolution
Credit / Debit note accuracy process check and release
Enters and generates sales orders into the system
Analyses new orders based on ad hoc requests
Enter and generates returns credit notes
Proactively anticipate client needs and deliver excellent client service
Work collaboratively to address client queries and solve client concerns
Provide audit documentation as required and make sure the internal compliance policies are applied
Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
Qualifications
Education & Experience Required:
Bachelor’s Degree in Business Administration, Supply Chain or Finance
Minimum of 1 year of experience in a finance or supply chain department of a multinational company is desired
Order Management experience is desired
Language Requirements:
English language skills (both speaking and writing) required
Spanish (both written and spoken) required
Skills Required:
Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
Strong communication, interpersonal, and organization skills required
Intermediate PC skills (MS Excel, Word, PowerPoint) required
Experience using SAP is advantage
Physical Position Requirements:
Prague, Czech Republic
Be willing to periodically travel to local markets sites
Current Contingent Workers apply
*A job posting is effective until 11:59:59PM on the dayBEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFOREthe job posting end date.
A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
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