MSD OTC OM Specialist 

Czechia 

542887332

Job Description and Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Manages the timely, accurate and compliant processing of sales orders to wholesalers, distributors, retail chains, hospitals and physician offices
• Assures timely and useful updates on orders to the customers
• Execute timely, accurate and compliant the process of customer interactions, queries, inbound and outbound calls, emails, chats, claims and returns.
• Communicate and align both proactive and reactive communication and information related to stakeholders.
• Supports Pharmacovigilance and Quality activities.
• Supports Customer Orders status, working cross functionally with all stakeholders.
• CustomerLink support.
• Manage HCPs registration process and supports their training activities.
• Handle procedure and process updates in global process documentation.
• Manage transition projects related to Customer Service processes.
• Claims / issue resolution including creation of Credit Memos, Debit Memos and Returns.
• Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed
• Support onboarding and training new team members.
• Conducts timely updates on customer queries and inquiries.
• Daily communication with customers including incoming calls, business partners and operational teams.
• Proactively anticipate customers’ needs and deliver excellent customer service.
• SOP’s & WI’s updates including Monthly/Quarterly SOX controls review Manages the generation of claims into the system.
• Provide audit documentation as required and make sure the internal compliance policies are applied
• Participating in operational monthly/weekly team meetings interfaces.
• Support for projects implementation or improvements initiatives.
• Execute month end activities as expected according to timelines agreed.
• SOP’s & WI’s updates including Monthly/Quarterly SOX controls review Manages the generation of claims into the system.

Qualifications

Education & Experience Required:

• Bachelor’s Degree in Business Administration, Supply Chain or Finance
• Minimum of 2 years of experience in a finance or supply chain department of a multinational company is desired
• Order Management experience is desired

Language Requirements:

• English language skills (both speaking and writing) required
• Spanish (both speaking and writing) required
• Portuguese (both speaking and writing) required

Skills Required:

• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Strong communication, interpersonal, and organization skills required
• Advanced PC skills (MS Excel, Word, PowerPoint) required
• Experience using SAP is advantage

Physical Position Requirements:

• Prague, Czech Republic
• Be willing to periodically travel to local markets sites