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IBM Senior Technical Account Manager Hanoi Vietnam Vietnam, Hanoi 603700320
29.07.2024
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Your Role and Responsibilities
Your Role and Responsibilities :
As a successful Technical Account Manager in Technology Lifecycle Services, you’ll help drive customer satisfaction by providing exceptional technical advice and support. As the primary technical interface to our clients, you will play a critical role in coordinating software and hardware support, as well as performing onsite services deployment.
As a successful Technical Account Manager in Technology Lifecycle Services, you’ll help drive customer satisfaction by providing exceptional technical advice and support. As the primary technical interface to our clients, you will play a critical role in coordinating software and hardware support, as well as performing onsite services deployment.
- Strong communication skills (written and verbal) with the client, partner, and account team on ongoing customer initiatives and open PMR status.
- Coordination of IBM software/ hardware support for clients by engaging with product teams to fix production outages and carry forward action items to improve ongoing reliability.
- Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
- Performing services activities such as systems assurance, problem determination, discontinuance, and relocation
- Ensuring high levels of client satisfaction with service delivery and technical support
- Acting as the IBM technical interface to clients in critical situations and managing the resolution process.
- Actively engage the client and build relationship with client key stakeholders/decision makers/influencers to leverage IBM solutions for new initiatives and alerting IBM account team if there are threats to existing IBM install base at the client.
Required Technical and Professional Expertise
- Familiar with the design, deployment, optimization and operations of TLS solutions
Preferred Technical and Professional Expertise
- Experience working on Incident Management.
- Experience working with enterprise customers and technology.
- Project or program certifications including but not limited to PMP, CMMI, Scrum Master or Agile Project Management.
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