IBM Senior Technical Account Manager Hanoi Vietnam 

Vietnam, Hanoi 

603700320

• Strong communication skills (written and verbal) with the client, partner, and account team on ongoing customer initiatives and open PMR status.
• Coordination of IBM software/ hardware support for clients by engaging with product teams to fix production outages and carry forward action items to improve ongoing reliability.
• Advising clients on preventive maintenance, configuration, operation, and environmental factors that may impact product performance.
• Performing services activities such as systems assurance, problem determination, discontinuance, and relocation
• Ensuring high levels of client satisfaction with service delivery and technical support
• Acting as the IBM technical interface to clients in critical situations and managing the resolution process.
• Actively engage the client and build relationship with client key stakeholders/decision makers/influencers to leverage IBM solutions for new initiatives and alerting IBM account team if there are threats to existing IBM install base at the client.

Required Technical and Professional Expertise

• Familiar with the design, deployment, optimization and operations of TLS solutions

Preferred Technical and Professional Expertise

• Experience working on Incident Management.
• Experience working with enterprise customers and technology.
• Project or program certifications including but not limited to PMP, CMMI, Scrum Master or Agile Project Management.