ATT Service Developer-Senior Government 

United States, Virginia 

598581932

Job Duties/Responsibilities:

• Seeking a skilled ServiceNow Sr. Developer / Admin to configure the existing ServiceNow platform to improve IT and Business processes.
• Collaborate on the integration of CMDB and 3rd party tool APIs and Service Graph Connectors with the ServiceNow platform.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Coordinate application and platform upgrades.
• Assists with creation and cataloging of business process flows.
• Work with the ServiceNow development team to implement solutions-based business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Work with the training officer to develop supporting documentation to help others use the platform effectively.
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Create models using ServiceNow, Splunk PowerBi, NNMi, SNMP traps to ITOM, SQL queries and scripting to summarize understanding of how data relates to underlying network performance.
• Interact with the customer regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.
• Focus on the Improvement of Service quality, SLA Measurement & Reporting, and Root Cause Analysis.
• Work to be performed in Herndon, VA.

Required Qualifications:

Candidate must have a total of 8 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 8 years of work history OR an Associate’s and 6 years, a Bachelors’ and 4 years, a Masters and 2 years of work history

• ServiceNow Certified Developer or Admin.
• Recent experience in a data centric operations environment utilizing commercial tools to provide actionable insights and situational awareness.
• Configuration management database (CMDB) experience

Desired Qualifications

• Experience with network monitoring, network performance, and network health and integrating with the ServiceNow platform.
• Background in data science / data modeling.

Our Service Now Developer-Senior (Government) earns between $79,300 - $177,809 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

• Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

Oakton, Virginia04/18/2024