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ATT Service Developer-Senior Government 
United States, Virginia 
598581932

15.09.2024

Job Duties/Responsibilities:

  • Seeking a skilled ServiceNow Sr. Developer / Admin to configure the existing ServiceNow platform to improve IT and Business processes.
  • Collaborate on the integration of CMDB and 3rd party tool APIs and Service Graph Connectors with the ServiceNow platform.
  • Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
  • Coordinate application and platform upgrades.
  • Assists with creation and cataloging of business process flows.
  • Work with the ServiceNow development team to implement solutions-based business needs and strategies.
  • Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
  • Work with the training officer to develop supporting documentation to help others use the platform effectively.
  • Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
  • Create models using ServiceNow, Splunk PowerBi, NNMi, SNMP traps to ITOM, SQL queries and scripting to summarize understanding of how data relates to underlying network performance.
  • Interact with the customer regarding Systems Engineering technical considerations and for associated problems, issues, or conflicts.
  • Focus on the Improvement of Service quality, SLA Measurement & Reporting, and Root Cause Analysis.
  • Work to be performed in Herndon, VA.

Required Qualifications:

Candidate must have a total of 8 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 8 years of work history OR an Associate’s and 6 years, a Bachelors’ and 4 years, a Masters and 2 years of work history

  • ServiceNow Certified Developer or Admin.
  • Recent experience in a data centric operations environment utilizing commercial tools to provide actionable insights and situational awareness.
  • Configuration management database (CMDB) experience

Desired Qualifications

  • Experience with network monitoring, network performance, and network health and integrating with the ServiceNow platform.
  • Background in data science / data modeling.
Our Service Now Developer-Senior (Government) earns between $79,300 - $177,809 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
  • Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Time Type:

Oakton, Virginia04/18/2024