A NICEwill lead the technical sales and quoting process with a coordinated focus on solution development through customer discussions and education, discovery and requirements gathering, validation and quoting.
How will you make an impact?
- Provide technical and functional expertise to support the Public Safety sales account executive throughout the sales process
- Execute technical discovery in support of the sales Excite/Discovery process to ensure proper expectations and accurate quoting of NICE solutions
- Identify technical risks and assist in overcoming limitations to ensure mutually beneficial outcomes in complex situations
- Responsibility for the technical aspects of the sales process
- Preparation of accurate solution quotations
- Provision of technical consultancy services
- Preparation of accurate and detailed proposals & presentations in response to RFPs and customers' requests
- Lead technical discussions with third party vendors and coordinate Product Management involvement as/when required
- Support regional partners with technical design and channel relationships.
- Presentation and demo of Public Safety products & applications
Have you got what it takes?
- 5+ years of experience in technical presales engineer role ideally in Public Safety
- Collaborative approach to sales that includes working with multiple groups both internally and externally.
- Strong ability to communicate professionally with customers on Technical Solutions and i3 initiatives.
- Must have the ability to learn quickly and assimilate technical and functional knowledge of NICE product solutions.
- Proven technical background preferably in one or more of the following: NENA NG911 i3, IP telephony, Azure cloud, web applications, virtualization, trunk radio, networking, security.
- Technical/Networking knowledge in the following fields:
- Data / Infrastructure
- Voice: Analog, VoIP and SIP
- Knowledge and experience in design, testing and/or implementation of leading 9-1-1 infrastructure (telephony, CAD, RMS, or similar)
- Individuals must be highly motivated with excellent communication (verbal/written) and presentations skills.
You will have an advantage if you also have:
- Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
- Experience/knowledge selling a full suite of SaaS products.
- Certifications and knowledge of cloud technologies (AWS, Azure, Google)
Director of Presales
Individual Contributor