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NICE Public Safety Solution Engineer 
United States 
597520683

09.07.2024

A NICEwill lead the technical sales and quoting process with a coordinated focus on solution development through customer discussions and education, discovery and requirements gathering, validation and quoting.


How will you make an impact?

  • Provide technical and functional expertise to support the Public Safety sales account executive throughout the sales process
  • Execute technical discovery in support of the sales Excite/Discovery process to ensure proper expectations and accurate quoting of NICE solutions
  • Identify technical risks and assist in overcoming limitations to ensure mutually beneficial outcomes in complex situations
  • Responsibility for the technical aspects of the sales process
    • Preparation of accurate solution quotations
    • Provision of technical consultancy services
    • Preparation of accurate and detailed proposals & presentations in response to RFPs and customers' requests
  • Lead technical discussions with third party vendors and coordinate Product Management involvement as/when required
  • Support regional partners with technical design and channel relationships.
  • Presentation and demo of Public Safety products & applications

Have you got what it takes?

  • 5+ years of experience in technical presales engineer role ideally in Public Safety
  • Collaborative approach to sales that includes working with multiple groups both internally and externally.
  • Strong ability to communicate professionally with customers on Technical Solutions and i3 initiatives.
  • Must have the ability to learn quickly and assimilate technical and functional knowledge of NICE product solutions.
  • Proven technical background preferably in one or more of the following: NENA NG911 i3, IP telephony, Azure cloud, web applications, virtualization, trunk radio, networking, security.
  • Technical/Networking knowledge in the following fields:
    • Data / Infrastructure
    • Voice: Analog, VoIP and SIP
  • Knowledge and experience in design, testing and/or implementation of leading 9-1-1 infrastructure (telephony, CAD, RMS, or similar)
  • Individuals must be highly motivated with excellent communication (verbal/written) and presentations skills.

You will have an advantage if you also have:

  • Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
  • Experience/knowledge selling a full suite of SaaS products.
  • Certifications and knowledge of cloud technologies (AWS, Azure, Google)

Director of Presales
Individual Contributor