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Verint Software Engineer- Support 
India, Karnataka, Bengaluru 
595360841

11.08.2024

: Full-time T3/4 Support Engineer, working in GMT-3 time zone

Principal Duties and Essential Responsibilities:

  • Independently troubleshoot customer issues by analyzing product & systemic behavior.
  • Ability to understand and solve complex problems and concepts as well as make decisions based on given input.
  • Work as a liaison & drive communication internally between T2 Support, engineering & product management to resolve customer issues to ensure customer satisfaction.
  • Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature.
  • Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects and products simultaneously.

Computer Science graduate (or related education domain).

Requirements:

  • Proven knowledge of Micro Services architecture
  • Knowledge of Linux and familiarity with Windows are an advantage.
  • Familiarity with infrastructure components, mainly Docker, Kubernetes, Kafka, Redis, Postgres DB, DataDog
  • Proven knowledge of AWS framework
  • Ability to perform code fixes for identified issues in server components – Java, Node JS, Spring boot, JavaScript – an advantage.
  • Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions (Wireshark or similar).
  • Data Communications knowledge - TCP/IP, LAN/WAN
  • Ability to write technical and procedures documentation.
  • On-call duty as necessary (escalations).
  • Work inGMT-3 time zone
  • Fluent English

Personal Skills:

  • Good interpersonal skills.
  • Good written and verbal communication skills.
  • Team player.
  • Autodidact, fast learner, structured and process oriented