Your role and responsibilities
- Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
- Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
- Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
- Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
- Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
- This position requires a comprehensive understanding of both xLinux/zLinux and z/OS operating systems and proven experience using general troubleshooting tools and commands for these platforms.
- The individual will work with all Technical support teams within IBM and desire to continuously learn and share expertise.
- Excellent written and spoken English skills are required.
- Occasional late shift and weekends work may be required.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
- 1 to 3 years of Experience in a customer-facing role
- Analytical ability (Problem determination/troubleshooting/researching)
- Good time management and organizational skills
- Self-starter & ability to work effectively in a team environment
- Strong technical background in computer systems
- Excellent communication skills
- Self-motivated and proactive to solve problems and accomplish assignments
- Logical and analytic approach to problem solving
- Organized, analytical and methodical
- Highly reliable, team player
- Good knowledge of xLinux/zLinux Operating System and/or z/OS Operating System
- Very good spoken and written English skills, other foreign language is a plus
Preferred technical and professional experience
- Familiarity and/or experience with installing and configuring z/OS products which integrate with Unix System Services (USS), RACF, TCP/IP. Knowledge of JCL and various subsystems (e.g., CICS, IMS, WAS, MQ)
