Citi Group Non-Technical Solutions Architect-Senior Vice President 

United States, Florida, Jacksonville 

594958318

Enterprise Excellence (EE) is a group within the COO organization that designs solutions to enhance transparency, empower Operations and Functions to improve processes and evolve the organization through continuous improvement and simplification. The organization is responsible for defining, deploying and driving alignment and progress against a firm-wide framework that reduces operational risk, standardizes workforce optimization and improves process health. Enterprise Excellence offers frameworks, data insight, and efficiency-enabling products that are available to deploy across the enterprise.

in transformationwith Services Operations

Responsibilities:

Manage stakeholder relationships and lead transformation related discovery sessions with clients

Responsible for business requirements and user stories, including grasping unstated expectations that better meet client needs

Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timelines and to stakeholder quality expectations.

Use EE products and available data to generate client insights and drive adoption of EE Products and solutions

Manage work intake requests on behalf of clients and partner to improve EE product(s)/solutions to better support scaling based on user feedback/experience

Providing implementation / post-implementation project support including metric design to measure improvements and benefit realization

Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly

Qualifications:

10+ years experience

Must be extremely organized, motivated, curious, and a self-starter

Excellent analytical and problem solving skills

Ability to prioritize is key as is ability to juggle several tasks at once

Can exercise independence of judgement and autonomy

Must work well under pressure whilst remaining enthusiastic, hard-working and positive

Strong desire to improve processes supported by relevant experience

Track record within the Financial Services/Investment Banking industry.

Excellent oral and written communication skills and ability to lead/facilitate discussions and workshops

Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge

Transformation and Change Management professional

Design Thinking and LEAN experience a plus

Anticipated Posting Close Date:

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