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Cyberark Renewal Manager - ASEAN 
Singapore 
591977355

12.12.2024
Job Description

Reporting to the Manager, Renewal Management – APJ, your main objective is to drive all software maintenance and subscription renewals sales. You will be working in close partnership with various internal teams and/or Channel Partners to identify the list of projects that will expire in the upcoming months and start the process to renew them.

  • Meet the annual and quarterly renewal targets of your target region

  • Timely follow up with customers and partners on quotation: Ensure customer ‘Renewal Readiness’, identify renewals at risk and take remedial actions

  • Own, drive and manage all assigned software subscription renewals process in collaboration with customers and internal team players to ensure timely and accurate execution

  • Effectively prepare and deliver renewal quotes for maintenance contracts prior to expiration and defend against competitive pressures

  • Good people skills and willing to engage customers directly to build trusted relationships and provide new or additional points of access to an account.

  • Ability to articulate the value proposition and importance for maintaining up to date support

  • Manage high volume of engagements and transactions concurrently

  • Ensure integrity of customers data in the system

  • Support extended sales team in complex deals

  • Work on complex renewals deals involving multiple contracts, co-terming, cross-region elements

  • Article and/or present the value proposition of CyberArk support

Qualifications
  • Ideally 6+ years of renewals experience in Enterprise Software space for the ASEAN region

  • Experience managing renewals in a Saas environment

  • Prior experience of managing volume and working with in-country channel partners for ASEAN countries

  • Discipline in managing time and monitoring results

  • Proven track record of success in inside sales

  • Knowledge of CRM software (preferably Salesforce)

  • Ability to multi-task and prioritise while achieving sales quota

  • Works well in a matrix organization

  • High Energy, Self-Motivated and persistent

  • Creative problem-solving, strong interpersonal skills and willingness to take the initiative

  • Excellent written and phone communications skills while leveraging IT and communication tools