Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

Fireblocks Renewal Manager APAC 
Singapore 
792465801

20.02.2025

Responsibilities

  • Maximize customer retention rates through effective sales techniques while also minimizing customer churn and contraction.
  • Analyzing customer renewal data and current renewal agreements to determine retention and uplift strategy.
  • Execute the renewal process to ensure ARR is retained or expanded.
  • Evaluate license usage and complete true-up requirements.
  • Understand our portfolio and align customer’s business needs and goals to generate renewal quotes
  • Provide renewals administration support to co termed expansion opportunities.
  • Ensure that renewals are closed on a timely basis.
  • Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
  • Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
  • Ability to identify opportunity and customer level risk and coordinate the mitigation.
  • Contribute to the improvement of the renewal process, policies, and tools including helping others on the team.
  • Provides accurate weekly forecasts and status of renewals and associated risks.
  • Negotiate and bring to successful closure renewals for assigned customers.

Required Experience/Skills

  • Minimum of 3 - 5 years’ experience in renewals, sales operations, account management in high growth SaaS technology environments is required
  • Experience negotiating contracts and working with high volume of SaaS renewals is essential
  • Proficiency with Salesforce, Customer success software and Configure Price Quote (CPQ) applications is required
  • Experience in working across functions to deliver customer facing quotes/proposals
  • Consistent track record of accurate forecasting and achieving or exceeding quota targets
  • Prioritize requests based on importance and timing for key decision making or events
  • Manage a renewal pipeline and forecast renewal rates on a monthly and quarterly basis
  • History of thriving in a rapidly changing environment
  • Excellent communication and interpersonal skills
  • Proactive and results driven
  • Strong empathy for customers and passion for revenue and growth
  • Analytical and process-oriented mindset