Uber Regional Merchant Operations Lead Uber Eats EMEA 

United States, West Virginia 

591168673

About the Role

- - - - What You Will Do ----

• Lead and manage a fast-paced, dynamic team of talented people working towards building best-in-class merchant (restaurant) experience, alongside our internal and external stakeholders
• Set the mission and drive thorough governance for the team, enabling them to achieve ambitious targets for their respective OKRs
• Collaborate with a highly cross-functional stakeholder group including Product, Sales, Account Management, Strategy, Finance, Policy/Comms, Legal and Local Operations teams
• Oversee the execution of our Merchant Experience strategy at scale, including managing projects and tools geared towards improved merchant performance & quality, optimized lifecycle management, and the enablement of our local Account Manager network
• Strong collaboration skills - building deep, trust-based relationships with territory and cross functional teams
• Partner closely and communicating effectively with a diverse set of partners in a constantly changing, rapid growth environment with tight deadlines
• Deliver on multifaceted, sophisticated projects with many partners, internal and external.

- - - - Basic Qualifications ----

• 7+ years of Operations, Analytics, Consulting, or other related experience
• 1+ years experience as a people manager
• Motivated by the mission of Uber Eats. Drive customer experience. Willingness to hustle, roll up sleeves and get in the weeds with merchants on Uber Eats platform
• Curiosity and a drive to learn something new each day that you can apply back to your work or your team’s work; you’re constantly looking for opportunities to grow
• High-energy and motivational leadership driven by personal influence and example with direct staff, peers, and senior leaders across all company functions
• Unparalleled business judgment and critical thinking skills with the ability to use data to quickly establish the highest-value priorities and develop a strategy to pursue them
• Excellent problem-solving skills and passion for prioritizing and deconstructing sophisticated problems.
• Ability to work with large sets of unstructured data and synthesizing into business insights (e.g., using SQL, Excel)

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .