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Verint Sr Architect 
United States, Oregon 
589212525

25.06.2024

Principal Duties and Essential Responsibilities:

  • Participate in establishing our open CCaaS platform strategy and roadmap.
  • Design end-to-end CCaaS solutions that align with business needs and direction.
  • Architect scalable and resilient cloud-based contact center infrastructure.
  • Leverage unified communications, telephony and contact center technologies and platforms.
  • Collaborate with go-to-market, product management and engineering to develop comprehensive designs and implement solutions.
  • Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics.
  • Collaborate with sales on customer opportunities and provide input on enablement material and demonstrations.
  • Develop integration strategies with third-party platforms to enhance platform functionality. IPaaS experience a strong plus.
  • Provide mentorship and guidance to engineering teams.

Minimum Requirements:

  • Bachelor’s degree in Computer Science.
  • Minimum of 10 years in unified communications, telecom or contact centers.
  • Minimum of 5 years’ experience with cloud-based solutions – AWS or Azure strongly preferred.
  • Proven track record of architecting and implementing CCaaS solutions.
  • Proficiency in Java, C/C++, Golang, or .NET.
  • Experience with telephony protocols including SIP, WebRTC, and VoIP.
  • Strong understanding of contact center concepts such as IVR, ACD, CTI, and WFM.
  • Strong communication skills.
  • Demonstrated ability to work in a fast-paced, collaborative environment.

MIN: $145K

MAX: $190K