Verint Sr Architect 

United States, Oregon 

589212525

Principal Duties and Essential Responsibilities:

• Participate in establishing our open CCaaS platform strategy and roadmap.
• Design end-to-end CCaaS solutions that align with business needs and direction.
• Architect scalable and resilient cloud-based contact center infrastructure.
• Leverage unified communications, telephony and contact center technologies and platforms.
• Collaborate with go-to-market, product management and engineering to develop comprehensive designs and implement solutions.
• Lead technical discussions internally and with clients to understand contact center workflows, integration needs, and performance metrics.
• Collaborate with sales on customer opportunities and provide input on enablement material and demonstrations.
• Develop integration strategies with third-party platforms to enhance platform functionality. IPaaS experience a strong plus.
• Provide mentorship and guidance to engineering teams.

Minimum Requirements:

• Bachelor’s degree in Computer Science.
• Minimum of 10 years in unified communications, telecom or contact centers.
• Minimum of 5 years’ experience with cloud-based solutions – AWS or Azure strongly preferred.
• Proven track record of architecting and implementing CCaaS solutions.
• Proficiency in Java, C/C++, Golang, or .NET.
• Experience with telephony protocols including SIP, WebRTC, and VoIP.
• Strong understanding of contact center concepts such as IVR, ACD, CTI, and WFM.
• Strong communication skills.
• Demonstrated ability to work in a fast-paced, collaborative environment.

MIN: $145K

MAX: $190K