Jobs at Verint

Principal Duties and Essential Responsibilities:

• Manages complex program-level engagements and implementations.
• Responsible for program objectives, defined scope and achieving the conditions of success that serve as major program milestones and requires interim or final customer sign-off for approval.
• Participates in Sales-to-Services mobilization activities and/or reviews all pre-Sales documents and informs Sales and Contracts of potential technical, logistical, project scheduling or business issues, and liaisons with internal departments to ensure necessary program needs and goals are being met.
• Reviews Pre-Sales and Sales documentation to ensure the overall Professional Services effort and deliverables are accurately scoped and defined.
• At the conclusion of each critical program, creates a program summary outlining both strengths and shortcomings of the program management process and perceived customer experience.
• Leads a program team, including customer stakeholders and other potential third-party resources through either a traditional or agile program lifecycle. Trains, mentors and guides program teammates to drive successful outcomes.
• Interacts regularly with the PMO Director, keeping them informed of program progress and seeking guidance where needed to ensure overall program success and customer satisfaction.
• Completes standard and ad hoc status reporting requirements.
• Effectively coordinates the allocation of program resources with the functional managers and other Project Managers in order to maintain program deployment schedules.
• Accountable for adhering to the escalation process for installation issue resolution and managing the final “go/no-go” decision for installation deployment.
• Develops and monitors the program schedule and defined milestones to accurately know the percent complete based on hours consumed and impact to revenue recognition.
• Updates and regularly maintains the program budget forecast and ensures timesheet adherence for timely financial reporting.
• Creates, gathers approval and executes Change Orders as required.
• Establishes and maintains client-focused professional relationships with all customer and business executives to facilitate transparent, honest and timely communication.
• Stays attuned to changes in the customer’s business and technology environment, as well as organization and culture that could adversely affect the efforts of Verint Systems, Inc.
• Attends required product and services training and related demonstrations to acquire a fundamental understanding of Verint’s product suite and business advisory services.
• Engages in special programs as assigned by PMO leadership.

Minimum Requirements:

• Bachelor’s degree in a related field or equivalent work experience
• 6+ years of experience in technical program or project management, process improvement, management consulting, and/or customer relationship management.
• Demonstrated experience in leading enterprise scale software deployments of $250K or greater.
• Past demonstrated experience in managing projects or programs in a complex environment.
• Experience leading complex implementations that require strong integration across lifecycle components using critical thinking, problem solving.
• Program financial management experience; inclusive of developing and maintaining program level budgeting and forecasting.
• Ability to effectively lead a cross-functional team without direct reporting responsibility in a manner that achieves desired business results.
• Effectively demonstrates a leadership presence when dealing with senior leaders; can remain composed, focused and productive when confronted with escalated issues or unanticipated change.
• Must possess Executive level communication skills, determining their purpose, impact, and appropriate timing without coaching. Must be able to effectively communicate with Executive Level Clients; this includes setting client expectations, the ability to deliver sub-optimal updates, and deftly deal with escalations.
• Experience in project lifecycle activities and tasks.
• Consulting experience translating model and business process knowledge to clients.
• Ability to manage and conduct resource requirements analysis.
• Up to 15% travel required.
• Software specific working knowledge required of the following: SmartSheet, Microsoft Office Suite, Salesforce, and FinancialForce.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel.

MIN: 122,000

MAX: 133,000

Overview of Job Function:

The Fraud Security Solutions (FSS) Sr. Technical Consultant is a role that requires working in close partnership with the Wells Fargo technical IT team and their Integrators to ensure long-term success for both the End-Customer and FSS. The Sr. Technical Consultant will be responsible for leading technical tasks, projects, and regular communication updates, both on-site and remote, in order to promote a productive and positive relationship, ensuring Wells Fargo success by following a defined methodology and by coordinating FSS resources in Sales, Professional Services, Product House and Support.

Principal Duties and Essential Responsibilities:

• Serve as the primary technical point of contact for all assigned tasks and projects at Wells Fargo. Embed within the Wells Fargo IT technical team for all Verint video solutions projects, technical issues, and communication updates.
• Complete all assigned tasks, either on-site at Wells Fargo locations (primarily Charlotte, NC) or remote, which may include installations, upgrades, new releases, configuration, testing, investigation and troubleshooting of application software, hardware components, DVR firmware, camera firmware, network switches, and other third-party integrations.
• Manage the technical escalation process through the Verint FSS customer support team, tier 3, and product house escalation teams, and provide timely updates.
• Manage technical status reports and project tracking updates with a regular communications cadence to the Verint FSS Customer Success Director, Sales Director and senior Technical Liaison.
• Manage daily operations and work with the Verint FSS Wells Fargo account team to position both FSS and Wells Fargo to drive achievement of Verint goals and customer objectives.
• Participate in weekly technical tracking meetings and quarterly QBR meetings reporting on progress against technical tasks and goals.
• Develop and manage process documentation for product deployment efforts.
• Develop and manage user acceptance requirements and deployment to include Proofs of Concept (POC) and pilot efforts.
• Provide training to bank personnel using online and in-person tools.
• Oversee and direct analytics/AI deployments on a large scale.
• Oversee and direct cloud testing and deployment of the Verint FSS Cloud solution.

Minimum Requirements:

• Bachelor’s Degree in IT, Computer Science or other related field, or equivalent work experience.
• 7+ years’ experience in a technical, customer facing role
  or
  physical security in the U.S. banking sector.
• Strong technical skills in enterprise software, video surveillance systems, database technology, network management, application configuration, and troubleshooting.
• Strong experience in user acceptance testing to include development of user requirements as well as overseeing the testing within the customer environment.
• Strong project management experience using multiple tools for tracking and managing large scale software deployments.
• Experience rolling out large scale (100 plus) sites of video analytics, tracking accuracy, and monitoring effectiveness of those analytics, and reporting findings to business unit.
• Proven record in process documentation for large scale security systems deployments.
• Experience using online and in-person training tools to improve the level of understanding of security systems to a large, enterprise user base.
• Excellent and professional written/verbal communication and listening skills, with the ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical.
• Strong technical aptitude and demonstrated ability to communicate using standard IT and software terminology.
• Ability to prioritize and drive cross-functional issues to a successful resolution on behalf of Wells Fargo.
• Excellent track record in developing relationships with a high degree of integrity and trust.
• Willingness and ability to travel up to 50% domestically, occasionally at short notice.
• Must reside in Charlotte, NC or within 4-5 hours driving distance.
• Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations
• Wells Fargo may request that additional checks be conducted on Verint employees. Verint reserves the right, consistent with applicable law, to require employees in certain positions to undergo background checks periodically or as needed based on our customers' requirements.

Preferred Requirements:

• Experience with the installation, support, usage, or administration of Verint FSS software and hardware.
• Experience in managing large, complex physical security projects and tasks in the US banking sector.
• Leadership experience focusing on multi-team collaboration and operations.
• Deep understanding of large financial institution challenges and scalability concerns.

Principal Duties and Essential Responsibilities:

• Lead the execution and evolution of the Problem Management practice across Cloud Operations
• Identify recurring and pervasive issues through data analysis and pattern recognition
• Facilitate and contribute to blameless postmortems and incident reviews
• Deliver actionable insights and recommendations to engineering and product teams
• Track and drive resolution of root causes, ensuring long-term fixes are implemented
• Build strong relationships with Engineering, SRE, and Support teams to foster a culture of shared responsibility
• Host recurring uptime and reliability review meetings with cross-functional stakeholders
• Communicate findings and progress clearly and concisely to executive leadership
• Serve as a trusted advisor during incident reviews and RCA development
• Develop and maintain KPIs, dashboards, and metrics to measure the effectiveness of Problem Management
• Contribute to the design and implementation of continuous service improvement (CSI) initiatives
• Ensure compliance with internal standards and regulatory require
• Mentor teams on best practices in problem identification, analysis, and resolution.

Minimum Requirements:

• 5 years experience in ITSM, SRE or DevOps environments
• Excellent communication skills, including executive-level reporting
• Tenacious follow-through and attention to detail
• Strong analytical and pattern recognition skills
• Proven ability to lead cross-functional initiatives and influence without authority
• Fast learner with a growth mindset and a passion for service reliability
• 3 years experience in these or similar technologies: ServiceNow; Jira/Confluence, Excel
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

• Experience working in large-scale cloud environments
• Experience withMS PowerBI, Tableau, Cognos, MicroStrategy
• Experience writing customer-facing root case analysis (RCA) documentation
• Bachelor’s degree in a related field
• ITIL v4 certifications or equivalent experience
• Familiarity with SRE principles and blameless postmortem culture

Overview of Job Function:

As the VP, GTM Strategy, you will be responsible for our Agent Copilot Strategy and offers to drive overall business growth. This will include all relevant offering materials including, pricing, tools, messaging, sales programs, and enablement materials to support market growth. This role is reporting into the Verint Product Organization, and you will work together with a small team of GTM experts to develop a market leading offering strategy and to operationalize it across all company functions.

To succeed in this role, you’ll need a deep understanding of GTM strategy, process and execution to successfully deliver offerings into our sales and partner channels, as well as having a deep understanding of the contact center market landscape, solutions, technology, competitive analysis, and pricing strategies. A strong understanding of SaaS business models, Data, AI, and enterprise IT ecosystems is required.

Principal Duties and Essential Responsibilities:

• Business Results - own the offer by driving the strategy that will lead to an improved position in the market.
• Work with our go-to-market, product management, and sales teams to evolve and develop our vision and positioning.
• Innovation - define market requirements for your solutions using customers’ needs, market dynamics, industry trends and the competitive landscape as inputs.
• Messaging - develop positioning and messaging that differentiates Verint and resonates with buyers, highlighting business value, impact, and ROI.
• Content - partner with marketing and sales enablement to ensure compelling content is developed that reinforces offering positioning and messaging.
• Sales enablement – work with the sales enablement team to deliver compelling training for our global sales teams and partners in support of new offering launches.
• Communicate the Open Platform and value propositions to varying technical and non-technical clients, including Executive C-level management, VP, and Director levels, and end-users.
• Thought Leadership - influence industry analysts, media, and customers to share Verint’s vision for the market and our solutions.
• Work with a variety of matrixed organizations, including engineering and go-to-market to ensure successful prioritization and execution of product roadmap and development.
• Competitive intelligence - track and deeply understand the competitive landscape for legacy players and new entrants and develop competitive positioning for our solutions.
• Lead, mentor and coach a go-to-market team, including staffing, performance management, and talent development, etc.

Minimum Requirements:

• Bachelor’s degree in marketing, technology, business, or equivalent work experience
• Minimum of 15+ years of overall experience in go-to-market strategy and execution with a minimum of 10+ years of progressive leadership experience
• Experience with agent assistant and IVA solutions and as a practitioner in that space
• Extensive experience with SaaS software
• Proven ability to drive the strategy of a market leading software solution with double digit annual growth
• Consultative sales experience especially in client adoption of cloud solutions
• Ability to mix deep technical expertise with simple, everyday language to deliver a story that is memorable, educational, and useful
• Strong collaboration skills with the ability to influence and work effectively in a highly matrixed environment to garner support, transfer enthusiasm, spark innovation, drive execution and resolve conflicts and challenges
• Effective at interacting with a wide range of audiences, including the executive level, demonstrating exceptional interpersonal, oral, and written communications abilities
• Effective problem solver with strong business acumen, creativity, and high analytical skills
• Adept at quickly understanding new technologies and identifying business value
• Proven ability to work effectively across a diverse and matrixed organization
• Excellent leadership, communication, and collaboration skills at an executive level
• Ability to travel up to 50%
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel

Principal Duties and Essential Responsibilities:

• Build healthy pipeline through outbound channels including telephone and email as well as qualify inbound leads resulting from demand generation programs, web inquiries, referrals, and events.
• Discover the customers’/prospects’ business initiatives and develop strategies to maximize selling opportunities.
• Uncover and qualify ideal customer profile prospects.
• Account mapping and contact acquisition to ensure we know the right stakeholders.
• Handover qualified leads to our Account Executives.
• Build sales cadences and nurture flows for targets throughout the buying process.
• Maintain a thorough knowledge of Verint products and technology, as well as industry trends.
• Speak to value of Verint solutions and build credibility and trust with prospects/customers as well as internal and external partners.
• Provide routine updates to Salesforce.com with account activity and status.

Minimum Requirements:

• Bachelor’s degree or equivalent experience in business.
• 1-3 years’ experience in Business Development, Sales or like function.
• Ability to articulate business value aligned to a prospect’s critical business issues.
• Driven and motivated individual that is willing to put in the effort to become successful.
• The desire to become an expert within the field.
• Excellent communicator, comfortable speaking with to senior stakeholders.
• Can-do attitude and a problem solver.
• Curious by nature and willing to learn new things.
• Experience with Salesforce and Outreach.io is a plus.
• B2B sales experience is a plus, but not required.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
  

MIN: $65K

MAX: $80K

Principal Duties and Essential Responsibilities:

Minimum Requirements:

Preferred Requirements:

Principal Duties and Essential Responsibilities:

• Execute the Company’s sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling.
• Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members.
• Owns the Executive relationships and is responsible for understanding the customers’ business needs and direction.
• Be up to speed with all current events within the account, understand the political landscape, be able to manage relationships at all levels, and be able to map our solutions to help them meet their business objectives.
• Develops and owns the overall sales pipeline and is responsible for both closing and prospecting into Verint’s top accounts.
• Effectively conducts interaction with accounts at all levels; face-to-face calls, conference calls, WebEx, and email communications.
• Thoroughly assess the customer’s needs and present the appropriate solution, utilizing the region’s Solutions Engineer(s) as needed.
• Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty with customers.
• Provide effective sales presentations and product demonstrations to assigned customers and prospects.
• Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage.
• Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline, and results of prospecting activities.
• Provide routine and accurate updates to the Company’s sales database with account activity and status.
• Maintain a comprehensive and ongoing knowledge of Verint products and technology, as well as industry trends.

Minimum Requirements:

• Bachelor's Degree or equivalent work experience
• Five (5) years of sales experience and success in selling high-value, complex, and long sales cycle enterprise software and/or high-value services.
• Proven and successful sales track record of quota attainment
• Must be able to effectively prospect and identify business opportunities, conduct needs analysis, and present and close solutions sales to targeted accounts.
• Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer’s senior-level executives.
• Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint
• Travel approximately 50-75%.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
• The ability to obtain the necessary credit line required to travel

Preferred Requirements:

• Working knowledge of value-added ROI business process sales engagements/tools
• Knowledge of Workforce Management, and /or CRM/ERP software background desired