Amazon BURROW DCO Tech DCC Communities 

United States, Texas, Garland 

589082101

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.All physical requirements are expected with reasonable accommodations:
Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
Working in cramped and/or elevated and/or noisy environments
Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitationKey job responsibilities- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
- Carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services.
- Performing on-call duties and participating in scheduled maintenance and change management activities.
- Contributing to documentation and process improvement initiatives based on your analysis of operational issues.
Traveling within and outside of regional work area is required.A day in the life
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:Demonstrate strong troubleshooting and problem-solving skills, escalating issues to senior technicians and management as required.
Maintain service level agreements by proactively detecting and reporting issues.
Show initiative and proactivity, even in the absence of direction or support.
Enhance effectiveness through process innovation.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- A technical degree or 2+ years of professional or military experience in an IT related field.
- 2+ years of experience with Networking, or Computer hardware
- 2+ years of experience with Storage Devices.

- Data Center Operations experience (racking & stacking devices, cable management, hot & cold aisle containment knowledge).
- Experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7.
- Experience with troubleshooting server devices and understanding key functions of internal outer components.
- Understanding of file systems and Operating systems such as Linux, Windows, MAC.
- Experience with storage devices