Responsibilities:
- Confidently answer contacts and complete outreach to address the needs of PayPal’s High Value SMBs, through multiple channels (i.e. Phone, Email, Messaging)
- Outreach to Merchants across International markets to build relationships and manage their account and help with friction resolution, such as limitations.
- Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
- Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
- Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like – Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
- Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
- Develop Portfolio strategies to grow high potential accounts in the US market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds.
- Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
- Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.
Requirements:
- Bachelor's Degree
- 2+ years experience in Merchant facing Roles preferably in Sales or Customer Support
- An excellent communicatorinCantoneseand English
- Results-driven with Revenue growth as a KPI
- Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
- Ability to learn on the fly, multitask and effectively use tools to identify and solve.
- Ability to work collaboratively and effectively across silos to drive empowered experiences
- Strong change agility and ability to respond and pivot quickly.
- Analytical strengths – Monitoring, collaborating to elevate drivers and impacts
- Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
- Strong interpersonal and time-management skills.
Our Benefits:
Any general requests for consideration of your skills, please