PayPal Growth Executive SMB HV HK 

China, Shanghai 

586271963

Responsibilities:

• Confidently answer contacts and complete outreach to address the needs of PayPal’s High Value SMBs, through multiple channels (i.e. Phone, Email, Messaging)
• Outreach to Merchants across International markets to build relationships and manage their account and help with friction resolution, such as limitations.
• Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
• Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
• Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like – Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
• Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
• Develop Portfolio strategies to grow high potential accounts in the US market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds.
• Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
• Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.

Requirements:

• Bachelor's Degree
• 2+ years experience in Merchant facing Roles preferably in Sales or Customer Support
• An excellent communicatorinCantoneseand English
• Results-driven with Revenue growth as a KPI
• Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
• Ability to learn on the fly, multitask and effectively use tools to identify and solve.
• Ability to work collaboratively and effectively across silos to drive empowered experiences
• Strong change agility and ability to respond and pivot quickly.
• Analytical strengths – Monitoring, collaborating to elevate drivers and impacts
• Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
• Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
• Strong interpersonal and time-management skills.

Our Benefits:

Any general requests for consideration of your skills, please