Confidently answer contacts and complete outreach to address the needs of PayPal’s High Value SMBs, through multiple channels (i.e. Phone, Email, Messaging)
Outreach to Merchants across International markets to build relationships and manage their account and help with friction resolution, such as limitations.
Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like – Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
Develop Portfolio strategies to grow high potential accounts in the US market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds.
Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.
Requirements:
Bachelor's Degree
2+ years experience in Merchant facing Roles preferably in Sales or Customer Support
An excellent communicatorinJapaneseand English
Results-driven with Revenue growth as a KPI
Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities – able to shift focus based upon organizational needs
Ability to learn on the fly, multitask and effectively use tools to identify and solve.
Ability to work collaboratively and effectively across silos to drive empowered experiences
Strong change agility and ability to respond and pivot quickly.
Analytical strengths – Monitoring, collaborating to elevate drivers and impacts
Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
Strong interpersonal and time-management skills.
Our Benefits:
Any general requests for consideration of your skills, please