Microsoft Process Program Manager 

Taiwan, Taoyuan City 

583536469

The Partner Lifecycle Operations Team’s mission is to enable partners to onboard and contract with Microsoft in the most seamless and efficient way. We are the experts in designing and executing processes that support our partners throughout their lifecycle. We are responsible for:

• Designing the processes to assess Partner eligibility and executing processes that allow partners to onboard and contract with Microsoft.
• Designing and managing the operational processes that support partner mergers and acquisitions and change of channel partner processes for end customers.
• Providing program, policy, and process expertise to support partner lifecycle experiences and influencing future capabilities.
• Driving execution excellence, compliance, and process optimization across all lines of business (VL, CSP, Devices).

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance or related fieldAND2+ years experience working in an operational organization or supporting various operational functions, ensuring efficiency and alignment with business goals, driving process improvements and leading digital transformation initiatives.
  • OR equivalent experience.
• Demonstrated experience with process & project management skills.
• Knowledge of business process management and workflow automation.
• Strong problem-solving skills and the ability to work independently and as part of a team.

Preferred Qualifications

• Bachelor's Degree in Business, Operations, Finance or related fieldAND4+ years experience working in an operational organization or supporting various operational functions, ensuring efficiency and alignment with business goals, driving process improvements and leading digital transformation initiatives.
  • OR equivalent experience.
• Creativity and judgment to develop innovative solutions to complex problems.
• Certification in Lean Six Sigma Green / Black Belt or similar is advantageous.
• Certification in relevant technologies and/or proficiency in low-code or no-code development & implementation using platforms such as Power Automate or similar tools.

Position Description:

As a Process Program Manager, you will:

• Develop and enhance Partner Lifecycle processes including partner assessment, onboarding, contracting, mergers and acquisitions, change of channel partner, and Marketplace Ops.
• Use Business Process Mapping and Process Management Repository to design, optimize, and document processes ensuring compliance with policies and standards.
• Identify opportunities to streamline processes through the elimination of work, Self-help solutions and automation.
• Develop / Leverage low-code/no-code tools and applications to support process improvements.
• Collaborate and communicate effectively with multiple stakeholder groups to manage the prioritization of process, compliance, engineering, and policy requirements.
• Document, implement and monitor Risk Control Measures to ensure compliance and quality of our processes.

Responsibilities:

• Process design and execution: Support the development of a scalable processes that deliver consistent and excellent experiences for our partners and field stakeholders.
• Process Optimization: Drive continuous improvements of global processes across different lines of business.
• Driving Digital Transformation: proactively influence the design, facilitate the development and deployment of solutions using low-code/no-code platforms to streamline processes and reduce manual tasks.
• Voice of Partner: Represent the voice of the partners across multiple groups within Microsoft using various listening mechanisms to capture partner experience and feedback and use them to influence operational capabilities.
• Stakeholder Engagement: Establish x-org network and be an influential point of contact for partner lifecycle management processes.
• Evolving Technical Capabilities: Stay current with emerging technologies and upskill to meet future business needs.