As ain ourdepartment, you will help us effectively resolve customer complaints and create an exceptional customer experience.
Job responsibilities
- Receive and process complaints from customers and regulatory authorities in Germany
- Develop solutions to complex customer inquiries independently and in close cooperation with internal departments.
- Create a unique customer experience that is fair, consistent and transparent and ensure exceptional service at all times, both through direct conversation and written correspondence
- Act as a specialist in complaint processing
Required qualifications, capabilities and skills
- Experience in complaint management at a financial institution in the German-speaking market.
- Completed banking apprenticeship or comparable education
- Fluent written and spoken German and conversational level of English
- Excellent written and spoken communication skills
- Knowledge of the relevant regulatory requirements
- Ability to make our customers feel valued and heard while solving their problems.