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JPMorgan Banking Complaints Management Specialist genders 
Germany, Berlin, Berlin 
580752093

01.04.2025

As ain ourdepartment, you will help us effectively resolve customer complaints and create an exceptional customer experience.


Job responsibilities

  • Receive and process complaints from customers and regulatory authorities in Germany
  • Develop solutions to complex customer inquiries independently and in close cooperation with internal departments.
  • Create a unique customer experience that is fair, consistent and transparent and ensure exceptional service at all times, both through direct conversation and written correspondence
  • Act as a specialist in complaint processing

Required qualifications, capabilities and skills

  • Experience in complaint management at a financial institution in the German-speaking market.
  • Completed banking apprenticeship or comparable education
  • Fluent written and spoken German and conversational level of English
  • Excellent written and spoken communication skills
  • Knowledge of the relevant regulatory requirements
  • Ability to make our customers feel valued and heard while solving their problems.