JPMorgan Customer Service Advisor – Complaints Management genders 

Germany, Berlin, Berlin 

310269225

Job responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany
• Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
• Act as a specialist in complaint processing

Required qualifications, capabilities and skills

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education
• Fluent written and spoken German and conversational level of English
• Excellent written and spoken communication skills
• Ability to make our customers feel valued and heard, and you are able to solve their problems.
• Knowledge of the relevant regulatory requirements