JPMorgan Banking Operations Back Office Specialist genders 

Germany, Berlin, Berlin 

375387457

Job responsibilities

• Manage customer data and accounts, carrying out payment transactions, bookings and other complex back office tasks
• Develop solutions to complex customer inquiries independently and in close cooperation with internal departments
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional service at all times, both through direct conversation and written correspondence
• Adhere to banking regulations and guidelines

Required qualifications, capabilities and skills

• Experience in the back office of a financial institution in the German-speaking market.
• Completed banking apprenticeship or a comparable education with relevant professional experience
• Fluent written and spoken German
• Excellent written and spoken communication skills
• Team player with a strong customer focus and willingness to provide service
• Knowledge of the relevant regulatory requirements
• Strong problem-solving skills and ability to handle conflicts