JPMorgan Fraud Operations Specialist – Customer Contact genders 

Germany, Berlin, Berlin 

893808239

Job Responsibilities:

• Investigate suspected fraud cases, analysing information to uncover patterns and risks.
• Provide empathetic support to fraud victims, guiding and assisting them if needed.
• Employ strong problem-solving skills to assess complex fraud cases.
• Build and maintain strong customer relationships while safeguarding the bank's assets.
• Manage high-pressure situations with composure, making informed decisions to protect customer interests.
• Stay updated on the latest fraud trends, continuously enhancing knowledge through professional development.

Required qualifications, capabilities and skills:

• Ability to identify fraud and related financial crime risks and take appropriate steps to mitigate them.
• Investigative mindset.
• Excellent communication skills.
• A strong sense of empathy as well as a creative, and outside-of-the-box mindset.
• Championing process and product improvements for colleagues and customers.
• Growth mindset and a passion for learning and self-development.
• Fluent in German and English.

Preferred qualifications, capabilities and skills:

• Previous experience working within Banking/Financial Service institution in a fraud related role.
• Experience in identifying fraud and related financial crime risks, and take the appropriate steps to mitigate the risks.
• Knowledge of the German regulatory framework and best practice regarding fraud prevention.