Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

577655842

The DIB OU will directly manage and accelerate strategic and major DIB accounts across MCAPS Americas, while also enabling growth across other OUs.

CSAM), ManagerThis leader ensures that CSAM's area createespecially in secure and regulated environments like Azure Government and classified networks.

Required Qualifications:

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Other Requirements:

• Cloud Screening: Candidates must be able to successfully complete and pass a Microsoft Cloud background screening. Required Cloud Screenings will be administered on a recurring bi-annual basis.
• Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

Preferred Qualifications:

• Ability and Willingness to acquire and maintain a US Government Clearance

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR equivalent experience.
• 5+ years relevant work experience within customer industry.

• 3+ years people management experience.

• 3+ years experience managing a consumption portfolio.

• Project Management Institute (PMI) or equivalent Project Management certification.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until July 20, 2025.

Lead Customer Success Account Management team by:

• Customer Success : Champion adoption, mitigate risks, and deliver measurable outcomes through strategic planning and delivery excellence.
• Model Leadership : Embody Microsoft’s culture, values, and leadership principles through consistent actions and behaviors.
• Coach for Success : Set clear objectives, enable cross-functional collaboration, and support team learning and adaptability.
• Care for People : Attract, retain, and grow talent by understanding individual aspirations and investing in their development.
• Own Customer Relationships : Build and maintain strong executive relationships, ensuring customer value realization and satisfaction.
• Drive Business Value : Lead strategic conversations that align Microsoft solutions with customer goals, identifying growth opportunities.
• Stay Technically Relevant : Guide the team in staying current with industry trends and Microsoft technologies to advise customers effectively.