Microsoft Customer Success Account Manager 

Taiwan, Taoyuan City 

320121203

Education & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (Master’s preferred).
• 5+ years of experience in technical account management, customer success, or solution architecture.
• Proven track record of managing enterprise-level customer relationships in a technical capacity.

Technical Skills:

• Strong understanding of cloud platforms (e.g., Azure, AWS, Google Cloud) and enterprise IT environments.
• Hands-on experience with infrastructure, networking, security, and application development.
• Familiarity with DevOps practices, CI/CD pipelines, and automation tools.
• Ability to interpret and troubleshoot technical issues and escalate appropriately.
• Proficiency in data analysis and reporting tools (e.g., Power BI, Excel, SQL).

Customer Success Expertise:

• Demonstrated ability to drive customer adoption, satisfaction, and retention through strategic engagement.
• Experience in developing success plans, tracking KPIs, and delivering business reviews.
• Skilled in identifying growth opportunities and aligning technical solutions with business goals.

Communication & Collaboration:

• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical stakeholders.
• Strong interpersonal skills and experience working cross-functionally with sales, engineering, and support teams.
• Ability to manage multiple customer engagements simultaneously with a proactive and solution-oriented approach.

Certifications (Preferred):

• Microsoft Certified: Azure Solutions Architect
• AWS Certified Solutions Architect
• ITIL Foundation or equivalent
• PMP or Agile certifications

• Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
• Customer Success Leadership and Customer Strategy and Growth: You willlisten to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
• Technology Alignment and strategic conversations: You will translate customer needs into actionable plans using Microsoft’s cloud and enterprise solutions.
• You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
• Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
• You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
• You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
• understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.