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US Bank Transfer Agency Manager Job Id 2024-0019282 Location Luxembourg, Luxembourg 577475003
30.08.2024
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Investor Onboarding
- oversee and assist with the management of the daily operations of the Transfer Agency team
- ensure that all relevant responsibilities are carried out and prioritised in accordance with deadlines
- implement new or enhanced procedures or processes as required in line with updated regulations / client requirements
- maintain oversight and follow up in relation to outstanding matters and escalate as appropriate
- organise and assist with client due diligence visits
- client communication and point of contact for escalation
- provide oversight of new investor account opening to ensure compliance with AML/KYC and FATCA/CRS requirements
- assist the Transfer Agency team and provide guidance on AML/KYC and FATCA/CRS requirements
- act as primary contact for more complex and high risk AML/KYC cases for clients and direct/indirect reports
- oversight of the review of AML/KYC on a trigger event basis or as part of a cyclical review process
- review outstanding AML/KYC on a monthly basis and report and escalate aged items
- carry out remediation of AML/KYC documentation where necessary
- oversee and conduct adverse media and PEP screening to ensure alerts are adequately investigated and the rationale for clearing is documented appropriately and on a timely basis
- oversight of transaction monitoring programme and ensure alerts are adequately investigated and the rationale for clearing is documented appropriately
- completion of annual FATCA/CRS filings
- checking and processing capital calls and distributions;
- checking and processing investorsre-balancing/equalisation
- checking, processing and confirming subscriptions, redemptions, switches and transfers;
- quality checking of manual payments processing;
- applying the Net Asset Value to investor capital activity for daily / weekly / monthly funds;
- reconcile subscription accounts on a daily basis;
- completing audit requests for investor accounts;
- assist in the compilation of client board reports;
- act as mentor to junior analysts;
- assist the team with incentive fee calculations;
- adhere to all processing procedures and controls;
- act as both primary and escalation contact for both client and investor queries and act as host for client service calls and monthly board calls;
- ensure client month-end reporting deliverables are being met;
- gain an understanding of all funds across the team and cross train the team to ensure coverage when required;
- 3rd level qualification
- 5-8 years’ experience in Transfer Agency / Onboarding with a track record of successfully managing a team
- extensive knowledge of AML/KYC
- excellent organisational skills and a high attention to detail
- excellent PC skills (good knowledge of Microsoft Excel and Word essential)
- self-motivated, innovative and analytical
- ability to work well as part of a team
- excellent client communication skills
- team leadership skills
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