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Capital One Principal Associate Relations Specialist Philippines 576754275
10.08.2024
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Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Principal Associate Relations Specialist
Basic Qualifications:
Summary:
- To Supervise HR Associate, and manage and ensure day-to-day operations meet standards and achieve goals in assigned functional area of Human Resources.
General Responsibilities:
- Supervise HR Associate, and manage and ensure day-to-day operations
- Meet standards and achieve goals in assigned functional area of Human Resources (such as Benefits, HR Help Center, Payroll, Recruitment, Timekeeping, Talent Recognition/Engagement, Associate Relations and Communications).
Provides functional support in the assigned sub-function, including but not limited to:
AssociateRelations
- Oversees day to day management ofAssociateRelations(AR) administration processes
- Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
- Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
- Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
- Analyzes data - case trends, AR-related monitoring, etc
- End to end handling of AR-related tasks
- Conducts Learning Session, New Hire Orientation and People Manager Onboarding
- Serves as an AR partner to other stakeholders
- Conflict resolution and mediation
Basic Qualifications:
- College graduate
- 5 years relevant work experience in a BPO set up
- Knowledge in Philippine labor laws and regulations
- Must have strong case management experience
- Experienced people leader
- Strong analytical skill
- Excellent oral and written communication skills
- Strong presentation skills
- Has background in project management and process improvement
- Proficient in Microsoft office and Salesforce
- Amenable to work in a Mid Shift and Night Shift Schedule
- Amenable to work in Alabang
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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