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Capital One Principal Associate Relations Specialist 
Philippines 
576754275

10.08.2024
Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Principal Associate Relations Specialist


Summary:

  • To Supervise HR Associate, and manage and ensure day-to-day operations meet standards and achieve goals in assigned functional area of Human Resources.


General Responsibilities:

  • Supervise HR Associate, and manage and ensure day-to-day operations
  • Meet standards and achieve goals in assigned functional area of Human Resources (such as Benefits, HR Help Center, Payroll, Recruitment, Timekeeping, Talent Recognition/Engagement, Associate Relations and Communications).
Provides functional support in the assigned sub-function, including but not limited to:

AssociateRelations

  • Oversees day to day management ofAssociateRelations(AR) administration processes
  • Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
  • Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
  • Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
  • Analyzes data - case trends, AR-related monitoring, etc
  • End to end handling of AR-related tasks
  • Conducts Learning Session, New Hire Orientation and People Manager Onboarding
  • Serves as an AR partner to other stakeholders
  • Conflict resolution and mediation

Basic Qualifications:
  • College graduate
  • 5 years relevant work experience in a BPO set up
  • Knowledge in Philippine labor laws and regulations
  • Must have strong case management experience
  • Experienced people leader
  • Strong analytical skill
  • Excellent oral and written communication skills
  • Strong presentation skills
  • Has background in project management and process improvement
  • Proficient in Microsoft office and Salesforce
  • Amenable to work in a Mid Shift and Night Shift Schedule
  • Amenable to work in Alabang

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.