NetApp Workplace Experience Manager Site Services 

United States, California, San Jose 

576209698

Reports to the Director, WX Americas West Region, and collaborates with various teams and vendors. Requires a spirit of self-direction and independence, critical thinking, and adaptability. This position is primarily on-site, and may require occasional after-hours involvement and emergency response.

Manages staff, budgets and daily operations of programs including:
• Food, Janitorial and Space Planning Services; Event and Meeting Room Management; Employee Amenities and Santana Row programs available for NetApp employees
• Shipping and Receiving, Business Cards, Office Supplies, and Site Communications
• Tracks Sustanability metrics related to Site Services
• Works collaboratively with other Site Services managers

Responsibilities:
• Oversees annual operating budgets for Site Services Cost Center
• Manages and helps develop the careers of team members
• Works with other sites to align employee experience and other WX initiatives
• Serve as primary contact to NetApp Suppliers, negotiates contracts, develops Service Level Agreements, and drives for operational performance and efficiency; conducts Quarterly Business Reviews with Suppliers
• Manage construction projects that impact Site Services.
• Liaison to Executive Briefing Center staff for food and housekeeping services
• Develop policies and procedures
• Collaborate on RFP initiatives for contracts
• Supports Sustainability Initiatives and third-party ISO Audits
• Develop community partnerships
• Support Reception Services and establish feedback mechanisms
• Assist in preparing facilities for all users
• Support site openings and events as needed (travel may be required)

• BA/BS degree or equivalent with 8+ years of experience in Workplace Resource, Food and Event Services and/or Space Planning Management.
• Proven expertise in personnel management
• Excellent communication skills and ability to liaise with Executive teams
• Strong analytical, negotiation, and presentation skills
• Proficiency in MS Word, Excel, and PowerPoint
• Growth mindset to support innovation and change
• Spanish language fluency a plus
• Construction project management experience a plus