Capital One Manager Workplace Site Operations Global Services 

United States, New York, New York 

296535873

NYC 299 Park Avenue (22957), United States of America, New York, New York Manager, Workplace Site Operations, Global Workplace Services

As a Manager of Site Operations, you’ll manage the day-to-day relationships with our internal customers and lines of business. You’ll also engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. And you will also help drive the execution of security strategies that will improve operational effectiveness and ensure the safety of Capital One employees and customers within the community.

The Ideal Candidate Should:

• Lead with a strong attention to detail, a high sense of urgency or doesn’t get overwhelmed or flustered easily

• Have a strong and proven record leading dynamic teams where they are as comfortable leading a team as they are working cross-functionally across multiple teams to achieve a common goal.

• Posses written and oral communication, presentation, influencing and storytelling skills.

• Leverage different approaches and build on the ideas and perspectives of others

• Have a passion for real estate and how it influences culture and the environment

• Have familiarity with real estate related physical security issues

• Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.

• Thrives in a fast-paced environment that involves both working independently and collaborating with others

Key Responsibilities:

• Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing and print/mail services

• Partner with your internal clients to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver high-performing results

• Engage with cross-functional teams at all levels and serve as a trusted real estate expert

• Identify, recommend/document and implement ways to drive optimal utilization of the facilities

• Contribute to the development of the annual capital and operating-expense budgets

• Partner with other internal real estate associates to create solutions and proactively solve problems

• Maintain landlord relationships and engage with landlord facilities team members on day-to-day infrastructure operations.

• Assist in managing safety and security issues stemming from incident reports

• Collaborate with other departments, such as Finance, Legal, HR and IT

• Foster a positive work environment through engagement and team building activities

Basic qualifications

• At least 5 years of experience in Facilities Management or Relationship Management

• At least 3 years of experience managing facilities for multiple locations

Preferred qualifications

• At least 3 years of experience in Project Management, People Management or Supplier Management

• At least 2 years of experience with G Suite tools

New York City (Hybrid On-Site): $128,300 - $146,400 for Manager, Portfolio ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.