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Apple People Operations & Technology - Contingent Labor Service Delivery United States, Texas, Austin 575462679
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In this role, you’ll be the contingent workforce service delivery program expert responsible for managing and optimizing operations and procedural standards, third-party relationships, and ensuring compliance with policies. You are essential in driving operational excellence and continuous improvement while focusing on a world-class employee experience!
- Develop and manage relationships with third-party suppliers and MSP to ensure compliance and optimize operational standards and service delivery levels- Identify, create, and manage contingent workforce operational processes to lead optimization and standardization globally- Generate and analyze program reports to identify key trends, track program performance, and provide insights to program leaders to drive data informed program improvements- Oversee vendor management systems, providing support to optimize and standardize global processes- Aligning business needs and regulatory requirements to manage the contingent workforce population, data, and documents
- 5+ years experience in Contingent Workforce Programs and Human Resources working across multiple services such as Policies, Recruiting, Contingent Workforce Staffing, Vendor Management, etc.
- Ability to work within a collaborative team environment, complete multiple tasks with competing priorities, and cut through ambiguity
- Skilled in leading presentations to key stakeholders and business leaders focused on program performance trends and recommended solutions
- Strong reporting and analytic skills
- Proven ability to develop contingent workforce strategies and scalable solutions
- Strong critical thinking, interpersonal skills, and relationship building a must
- Skilled at effectively prioritizing, managing, and resolving business critical escalations
- Ability to maintain the highest regulatory and compliance standards
- Proven track record of driving process improvements
- Excellent written and verbal communication skills, ability to exercise tact and discretion
- Worked with MacOS and have strong desire to learn
- Contingent Labor Subject Matter Expert (SME) and program management experience
- Experience with Workday and other enterprise HRIS systems
- Experience in managing deep relationships with procurement for scalable global and business specific solves
- Vendor Management technology or other Applicant Tracking System platforms experience
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