Cisco Asset Manager 

Germany, Bavaria 

57530540

Role & Responsibilities

• Define customer’s business structure and associated Cisco assets (HW and SW) that will be handled under the service scope.
• Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.
• Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
• Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
• Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
• Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).

Eligibility & Qualifications

• Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs.
• A proficient communicator that is assertive and inspires trust in others.
• Proactive, self-sufficient, and highly organised with outstanding time managements skills.
• Can-do-attitude and eagerness to deliver the best customer service in class.
• Bachelor's degree/Graduate preferred.
• At least 5 years of overall customer engagement/service experience.
• Fluent English speaker (other languages are also a plus!).
• Able to travel abroad quarterly as required.
• Knowledge of the industry, Cisco products and services.