Define customer’s business structure and associated Cisco assets (HW and SW) that will be handled under the service scope.
Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.
Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).
Eligibility & Qualifications
Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs.
A proficient communicator that is assertive and inspires trust in others.
Proactive, self-sufficient, and highly organised with outstanding time managements skills.
Can-do-attitude and eagerness to deliver the best customer service in class.
Bachelor's degree/Graduate preferred.
At least 5 years of overall customer engagement/service experience.
Fluent English speaker (other languages are also a plus!).
Able to travel abroad quarterly as required.
Knowledge of the industry, Cisco products and services.