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Cisco Asset Manager 
Germany, Bavaria 
57530540

10.06.2024

Role & Responsibilities

  • Define customer’s business structure and associated Cisco assets (HW and SW) that will be handled under the service scope.
  • Combine Customer, Network and Cisco’s view into an IB baseline designating the device quantity, type, location, service coverage and additional asset attributes.
  • Perform/implement a discovery process on a lifecycle basis of all software and hardware assets purchased, deployed/installed across the network, and establish a validation process with the customer to agree on the ownership and use of the discovered assets.
  • Provide insights to support customer reconciliation and validate Software and Service Enterprise Agreements Data (if applicable)
  • Coordinate and assist the customer with their "Smart Account" strategy to centrally organize licenses, devices, and specific license agreements based on business needs.
  • Prepare reports, lead frequent client calls, participate in quarterly business reviews (QBRs), and conduct on-site visits (where required).


Eligibility & Qualifications

  • Ability to interpret large raw data sets; conduct data analysis and build comprehensive reports that are in line with customer’s needs.
  • A proficient communicator that is assertive and inspires trust in others.
  • Proactive, self-sufficient, and highly organised with outstanding time managements skills.
  • Can-do-attitude and eagerness to deliver the best customer service in class.
  • Bachelor's degree/Graduate preferred.
  • At least 5 years of overall customer engagement/service experience.
  • Fluent English speaker (other languages are also a plus!).
  • Able to travel abroad quarterly as required.
  • Knowledge of the industry, Cisco products and services.