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Apple Director Apple Store Online Customer Systems United States, Texas, Austin 570650629
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In this role, you will be responsible for bringing together multiple functions, to define, develop, and deliver new technologies and capabilities supporting both internal and external customers. You will develop and lead a technical portfolio of work, and will stitch across functions to ensure a cohesive customer experience, while considering operational excellence, scale, process efficiency, advancing technologies, and solutions flexibility. In this role, you will oversee the following teams:
- 15+ years experience in an e-commerce systems, Product Management, Program management, or relevant function, with 7+ being in a senior leadership role.
- Experience building and leading high-performing, global technical teams focused on delivering digital product supporting either business operations or customer engagement/support applications.
- Experience leading global dispersed teams, and willingness to engage off-hours as required.
- Proven ability to lead strategy and vision development for an organization, and implementing a portfolio of work to achieve desired business objectives.
- Bachelor’s degree in a related field or equivalent practical experience.
- Uses deep technical expertise to ensure that product/platform designs provide both scale and flexibility, to support constantly evolving business needs
- People centric leader, intentional about building a diverse and inclusive culture within their organization
- Builds capacity and capability within their teams through effective employee development, goal-setting, coaching, and communication
- Excellent communication and presentation skills, with the ability to convey complex information to both technical and non-technical partners, across all levels of an organization including senior leadership groups and executives. Is an excellent story-teller and understands the concept of saying more with less.
- Influences at all levels within an organization, and leads through times of clarity or ambiguity, when they have authority as well as when they don’t
- Cross-functional leader, that builds trust, credibility, and lasting partnerships across organizations. Is consistently sought out as a trusted business partner and leader with a point of view by team members.
- Strong analytical problem-solver who is highly analytical and makes data driven decisions to drive business strategy and informed decision making.
- Excellent attention to detail, someone who thrives in an ambiguous, fast-paced environment where time is of the essence.
- Builds sound business strategies, and converts strategy to action by setting clear goals, articulating problem and opportunity statements clearly, and using available resources and timelines to deliver quality software and process based solutions.
- Has deep familiarity with the software development life cycle (SDLC), and experience with both Waterfall and Agile product/program management methodologies
- Experience implementing AI/GenAI technologies in solutions supporting business operations or customer engagement applications.
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