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Apple Manager Apple Store Online Infrastructure Operations United States, Texas, Austin 15387153
31.08.2024
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Minimum Qualifications
- 5+ years of experience running technical teams.
- Proven track record of running technology supplier relationship, including contract reviews, business reviews, scorecard design.
- Knowledge of, and experience working across multiple Project and Product management methodologies (PMP, SCRUM/Agile, Waterfall).
Preferred Qualifications
- Experience leading teams that develop or deliver contact center technologies, especially telecommunications and chat solutions.
- Leadership in transformation from premise-based to Cloud-based multimedia interaction platforms, including Genesys, Nice, Five9, etc.
- Development or implementation of telecommunication test automation solutions.
- Demonstrated capabilities following ITIL or similar models of IT service management.
- Capable of analyzing your business, and seeing opportunities, trends, and insights that enable you to work towards performance within your organization.
- Experience defining scenarios for, and implementing User Acceptance Testing (UAT) and Production Validation Testing (PVT).
- Superb communication skills (written, verbal, and presentation).
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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