GE HealthCare Global MR Customer Experience Manager 

United States, Wisconsin 

570613503

• Own and ensure continuous improvement of visit processes, including forms, templates, metrics, customer satisfaction outcomes.

• Establish a vision for streamlined visit offerings and deploy the concept through influencing and negotiation across internal stakeholders.

• Identify opportunities for improvement or strategic changes to ensure continued success.

• Represent and provide input to budgeting and strategic planning efforts to ensure long-term sustainability and suitability of the Customer Visit Program.

• Own day-to-day Customer Visit Scheduling & Coordination activities, including the coordination of MR Scan volunteers; this may include supervision of staff carrying out these activities.

• Be responsible for on-site hosting of visits, including room setup, material printing and other elements needed for visits.

• Establish standards for the quality of visits, internal GEHC stakeholder and external customer experiences and addresses improvement needs proactively.

• Ensures facility readiness for customer visits, including coordination with Facilities Management teams for physical/plant service, repairs or improvements.

• Provide high level marketing presentations and customer demonstrations on specific GE HealthCare MR products and offerings.

• Detail oriented, with demonstrated ability to manage concurrent tasks and deadlines

• Direct or indirect commercial experience, with demonstrated history of roles that are customer (or stakeholder) focused

• Intermediate knowledge of medical concepts such as human anatomy, diagnostic imaging and radiological practices and standards

• Bachelor’s degree in Business, Finance, Project Management or related field with 5 years’ work experience; or High-School Diploma with 9 years’ experience.

• Demonstrated experience coordinating complex schedules and agendas with multiple stakeholders.

• Proficiency in common office management software tools such as Salesforce.com, Smartsheet, Microsoft Office/Microsoft Teams.

• Ability to work from the GE HealthCare MR Global Headquarters in Waukesha, Wisconsin 4 to 5 days per week.

• Collaborative and inclusive team-player able to motivate, challenge and find creative solutions to meet business needs

• Licensed MR Technologist (e.g. RT (MR) or similar certification)

• Prior experience in a global company, healthcare, healthcare provision, or MR imaging

• Strong oral and written communications skills

• Excellent interpersonal skills and enjoys working within a dynamic team environment

• Willingness and ability to travel up to 15%

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.