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GE HealthCare Global MR Customer Experience Manager 
United States, Wisconsin 
570613503

30.03.2025
Roles & Responsibilities

As the Global MR Customer Experience Leader you will…

  • Own and ensure continuous improvement of visit processes, including forms, templates, metrics, customer satisfaction outcomes.

  • Establish a vision for streamlined visit offerings and deploy the concept through influencing and negotiation across internal stakeholders.

  • Identify opportunities for improvement or strategic changes to ensure continued success.

  • Represent and provide input to budgeting and strategic planning efforts to ensure long-term sustainability and suitability of the Customer Visit Program.

  • Own day-to-day Customer Visit Scheduling & Coordination activities, including the coordination of MR Scan volunteers; this may include supervision of staff carrying out these activities.

  • Be responsible for on-site hosting of visits, including room setup, material printing and other elements needed for visits.

  • Establish standards for the quality of visits, internal GEHC stakeholder and external customer experiences and addresses improvement needs proactively.

  • Ensures facility readiness for customer visits, including coordination with Facilities Management teams for physical/plant service, repairs or improvements.

  • Provide high level marketing presentations and customer demonstrations on specific GE HealthCare MR products and offerings.

Required Qualifications
  • Detail oriented, with demonstrated ability to manage concurrent tasks and deadlines

  • Direct or indirect commercial experience, with demonstrated history of roles that are customer (or stakeholder) focused

  • Intermediate knowledge of medical concepts such as human anatomy, diagnostic imaging and radiological practices and standards

  • Bachelor’s degree in Business, Finance, Project Management or related field with 5 years’ work experience; or High-School Diploma with 9 years’ experience.

  • Demonstrated experience coordinating complex schedules and agendas with multiple stakeholders.

  • Proficiency in common office management software tools such as Salesforce.com, Smartsheet, Microsoft Office/Microsoft Teams.

  • Ability to work from the GE HealthCare MR Global Headquarters in Waukesha, Wisconsin 4 to 5 days per week.

Desired Characteristics
  • Collaborative and inclusive team-player able to motivate, challenge and find creative solutions to meet business needs

  • Licensed MR Technologist (e.g. RT (MR) or similar certification)

  • Prior experience in a global company, healthcare, healthcare provision, or MR imaging

  • Strong oral and written communications skills

  • Excellent interpersonal skills and enjoys working within a dynamic team environment

  • Willingness and ability to travel up to 15%

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.