Fortinet Marketing Customer Experience Manager 

United States, Illinois, Chicago 

556256688

What you'll bring

• Three (3) to Five (5) years’ experience in event and trade show management
• Manages execution of customer experiences, such as: creative projects, events, and community engagement efforts
• Coordinates logistics for all owned events, including registration and attendee tracking, presentation and materials support and pre- and post-event follow-up coordination
• Coordinates facility, exhibit set-up, equipment, and catering requirements
• Experience in virtual event management
• Tracking project outcomes including list management and upload into appropriate systems and outcomes by each campaign
• Ability to work collaboratively and act independently
• Creative strategies for generating actionable leads at key trade shows
• Comfortable attitude developing and managing timelines, budgets, briefs, project plans, etc.
• Understanding of the key drivers of successful event execution in digital, physical, and hybrid mediums including broadcast experience
• Ability to demonstrate how events align with and make an impact on Fortinet’s key business drivers
• Experience using the latest event technologies, including streaming platforms, registration and participant management platforms, agenda management tools, recording and editing tools, event promotion tools, project and resource management tools, and tools for live event engagement (polls, Q&As, etc.).
• Polished skills to work in a highly matrixed environment and influence outcomes at all levels of the organization
• Enthusiasm to thrive in an environment of rapid change, moving targets, limited resources, and cross-functional dependencies
• Fanatic excitement for all things events

How you will succeed

• Drive innovative, data-driven event experiences in the new world (post-pandemic) of events (trade show, conferences and virtual)
• Design creative and inspired event experiences that impress and engage our audiences, including concept, vision, communication strategies that leads to registration, event tech, logistics, and budgeting
• Develop and foster stakeholder trust by initiating and nurturing strong cross-functional partnerships
• Deploy proven strategies for best-in-class event design, whether in-person, virtual or hybrid
• Deliver flawless implementation of event operations with teammates, partners, and stakeholders
• Direct resources to deliver against competing event schedules. Identify and problem solve resourcing risks.
• Develop and own relationships with internal stakeholders, agencies, and vendors to ensure best-in-class work is consistently delivered.
• Demonstrate measurable business impact based on the goals outlined for each experience.
• Decipher post-event analytics and data into recommendations for best practices.
• Stay ahead of the latest experiential innovations in the industry.

The role requires a strong ability to drive outcomes and to cultivate differences by welcoming diverse perspectives and solutions. This position will work on confidential and sensitive projects, requiring discretion and good judgment.

What it takes:

• Experience with event planning (minimum of 3 years), including trade shows, conferences, and online/virtual events.
• Works well with all levels, from wait staff to executives.
• Able to conceptualize the experience of an event and then bring it to life
• Desire to gain customer event experience
• Strong communication skills with attention to detail
• Independent thinker, self-starter and passionate about marketing
• Bachelor’s degree or equivalent experience required
• 40% travel