Boston Scientific Credit/Collection Principal Analyst 

United States, Massachusetts, Marlborough 

56916612

US-MN-Arden Hills

• Act as a champion at the highest level in all aspects of the Credit & Collections organization.
• Develop collection strategies for a highly complex account portfolio based on experience and expertise.
• Identify root causes of problem areas within the portfolio and those escalated by other analysts, and drive resolution with minimal support.
• Address all receivables in the assigned portfolio, ensuring that any disputes are resolved appropriately. Encourage cash collection through skillful persuasion while maintaining professionalism in all customer interactions. Handle sensitive situations tactfully, enriching customer relationships.
• Support the Customer to Cash Management team by serving as the first point of contact for analyst escalations and representing the team or manager in cross-functional meetings.
• Mentor, train, and influence team members, and make recommendations to improve collectors' proficiency to meet individual targets and drive career development.
• Serve as a subject matter expert on all systems used by the department.
• Lead medium to large-scale projects aimed at process improvement and team efficiency. Nominate appropriate team members to participate in project work based on their skill sets.
• Regularly lead discussions and make presentations in cross-functional meetings, presenting information to explain recommendations and implications.
• Monitor a daily queue of orders held for credit review before release for shipment, and participate in evening release coverage as required.
• Monitor daily queue in the ticketing tool to address customer inquiries as needed and participate in rotating coverage, which may include evening hours.
• Ensure adherence to all financial policies and controls, promoting a high standard of corporate responsibility.
• Achieve established KPI targets.

Required Qualifications:

• Bachelor’s degree and/or 5+ years of related experience in collections.
• Proficiency in MS Excel.
• Strong written and verbal communication skills.
• Strong analytical and critical thinking skills, with the ability to recognize high-risk situations that need to be escalated and to execute resolution with minimal support.

Preferred Qualifications:

• Advanced Excel skills, with the ability to perform complex data analysis.
• Experience fostering positive change through interactions with customers and internal stakeholders.
• Financial acumen with an understanding of how collection decisions impact overall cash flow.
• Strong commitment to continuous improvement and innovation in processes and solutions.
• Integrity and professionalism in interactions with both internal and external customers.
• Global experience or ability to work effectively in a cross-cultural, collaborative environment.
• MBA or equivalent advanced degree.
• Collections experience in the healthcare industry or familiarity with hospital systems.
• Leadership experience or prior role in training/mentoring team members.
• Familiarity with SAP, Service Cloud, BillTrust, and/or GetPaid systems.
• Proven track record in process improvement or automation, with project management experience preferred.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.