Boston Scientific Credit/Collection Analyst III 

United States, Massachusetts, Marlborough 

269326237

Your responsibilities will include:

• Develop collection strategies for an account portfolio of moderate complexity assigned based on experience and ability of individual.
• Monitor collections and carry out assignments with guidance from senior peers and manager. Utilize the Get Paid collection tool to input collection notes from client contacts and document disputed items and take the initiative to raise problems.
• Ensure all outstanding items within the assigned portfolio have been identified, encourage cash collection using skillful persuasion, and handle situations tactfully by accomplishing collection goals while maintaining customer relationships.
• Support the Customer to Cash Management team by escalating potential risks and/or areas of concern and making a recommendation for resolution.
• Collaborate with internal teams in customer service, contracts, sales, and divisional leads to escalate issues and advise on the account group’s payment status.
• Monitor a daily queue of orders being held for credit review before release for shipment and participate in evening release coverage as required.
• Monitor daily queue in ticketing tool to satisfy customer inquiry as needed in addition to participating in rotating coverage which may encompass evening hours.
• Adhere to all financial policies/controls and promote high corporate responsibility.
• Support less experienced peers and make recommendations that will aide them in cash collection processes.
• Achieve established KPI targets.

Required qualifications:

• Bachelor’s degree and/or a minimum of 2-3 years related experience in Collections.
• Intermediate experience in MS Excel.
• Ability to interact with external and internal customers in a professional manner.
• Possess strong financial acumen, analysis, and critical thinking in decision making and recognize the financial impact of those decisions.
• Ability to recognize high risk situations which need to be escalated and make recommendations for resolution.
• Drive and seek opportunities for continuous improvement and participate in projects as needed.
• Demonstrate a high standard of integrity with internal and external customers.
• Operate with a global oriented mindset – participate collaboratively as a team to achieve performance metrics.

Preferred qualifications:

• Collections experience in the healthcare/medical device industries with knowledge of hospital systems.
• SAP, Service Cloud, BillTrust and/or GetPaid experience.
• Experience working with Global organizations.
• Strong written and verbal communication skills.
• Intermediate analytical skills and ability to identify root cause.
• Basic Process Improvement experience.

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.