US Bank Operations Specialist POS Services Category 

Poland 

567709914

Basic Qualifications

• One to two years of customer service experience
• Preferred Skills/Experience
• Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
• Excellent telephone, interpersonal and verbal communication skills
• Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
• Ability to identify and resolve/escalate complex problems with minimal guidance
• Proficient keyboard and computer skills, especially Microsoft Office applications
• Proven commitment to high quality customer service
• Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Your Responsibilities:

• Managing internal/external queries from other Teams.
• Monitoring and solving deployment jobs on-hold, complaints, escalations, and ad-hoc requests.
• Owning of Elavon-vendor interactions with full empowerment to make decisions.
• Preparing reports utilizing analytics tools
• Performing clerical and administrative tasks within internal systems
• Working on Large Merchant Implementation projects.
• Multiple continuous improvement initiatives.
• Supporting other Teams if needed.

Hybrid/flexible schedule:

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