Allot Resident Support Engineer 

United Arab Emirates, Abu Dhabi Emirate, Abu Dhabi 

567678725

Job Description :

What you’ll do

• Handle 1st and 2nd level support cases professionally and independently.
• Provide technical support and troubleshooting expertise for customers utilizing our cloud-based software solutions deployed on Kubernetes environments.
• Provide excellent, dedicated, and proactive support service.
• Perform deep problem investigation into system logs and behavior.
• Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations.
• Work with higher tier support teams and travel to customer sites according to need.
• Maintain direct contact with key customers in the GCC region to assure customer satisfaction and success.

Requirements :

What you should have

• Strong knowledge of Linux system administration and operation
• Working knowledge of Information security concepts and implementations
• Strong hands-on working knowledge of TCP/IP networks, packet-sniffing, and traffic generation
• Experienced in customer care working with CRM systems
• Graduate/Diploma in Computer Science/Electrical/Electronic Engineering
• Proven track record of delivering exceptional customer service and building positive relationships with customers and internal stakeholders.

Advantages:

• Expertise in Kubernetes and experience troubleshooting issues in Kubernetes clusters.
• Relevant certifications such as Certified Kubernetes Administrator (CKA) is a plus.
• Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
• Understanding of various network and information security protocols and practices, e.g. AV, IPSEC, PKI, DDOS, IDS/IPS, Malware and URL filtering etc.
• Basic understanding of Private, Public cloud technologies
• Experience working directly with ISPs, mobile operators, cable operators.