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Apple Enterprise Senior Technical Support Engineer Network Specialist United Arab Emirates, Dubai, Dubai 294729620
04.04.2024
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Key Qualifications
- 12+ years in a senior technical escalation support role.
- Experience serving as the technical point of contact for critical issues from corporate, education, and government customers.
- Experience responding to critical customer-facing and internal executive-level issues.
- Good interpersonal, written and oral communication skills in stressful or ambiguous situations with an ability to communicate effectively with both technical and non-technical partners.
- Possess an understanding of fundamental network areas such as TCP/IP, TLS, certificate trusts and the process by which devices perform Wi-Fi association.
- Deep technical understanding and industry-recognized certifications in one or more of the following areas: Networking, Wi-Fi and End-point protection.
- Deep technical understanding in the following networking areas: Wi-Fi (802.1x), VPN (IKEv2, SSL, etc.), network extensions, or proxies.
- Ability to effectively participate and lead conference calls with a large mixed audience.
- Ability to navigate complex issues that involve several network technologies and how they may relate to one another.
- Familiarity with large Apple device deployments and device management.
- Experience with Microsoft services used by our customers using native applications running on Apple hardware is a plus.
- Proven track record of collaboration, facilitation, problem solving, leadership, and partnership management.
- Act independently to determine methods and procedures on new duties or objectives.
- Work on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.
- Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.
- Create formal networks involving coordination among groups.
- IP routing tables, networking infrastructure, firewalls, security software, preferred.
Description
Key responsibilities include: Up-to-date and thorough knowledge of:Commercial networking software and/or hardware productsLink-layer technologies (e.g. Ethernet, Wi-Fi, Cellular, etc.)IP protocol suite and routing (including IPv6)Wi-Fi router conceptsNetworking stack implementations (e.g. BSD, Linux/Android, etc.)System level and network troubleshooting skills
Education & Experience
Bachelor's degree or equivalent experience in a technical field such as computer science, engineering, or information technology.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $116,000.00 and $174,000.00, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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