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Monday Project Delivery Manager Italy, Abruzzo, Chieti 567670287
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The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. The monday.com team is looking for a Project Delivery Manager (DM) to join the Professional Services team to work with our global customers. The DM coordinate with cross-functional teams to complete unique projects according to scope. The Project Delivery Manager will be responsible for developing and maintaining relationships with clients to understand & enable execution of their requirements for a successful implementation project or for a custom use case design project.
The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. The monday.com team is looking for a Project Delivery Manager (DM) to join the Professional Services team to work with our global customers. The DM coordinate with cross-functional teams to complete unique projects according to scope. The Project Delivery Manager will be responsible for developing and maintaining relationships with clients to understand & enable execution of their requirements for a successful implementation project or for a custom use case design project.
- Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
- Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
- Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements
- Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
- Manage customer escalations, coordinating with customers and monday.com stakeholders (e.g., executive team, sales, technical account managers, etc.)
- Act as a liaison to the partnerships team
- Develop a foundational knowledge of monday.com product & stay up to date with key releases
- 5+ years of experience in project management roles in an enterprise B2B environment.
- Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
- Demonstrates progressive experience with project management and leadership
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Experience in leading projects involving hands-on implementation and management of multiple resources.
- Strong project management skills to keep projects on-track and manage unique flows. PMO / PMI certification / Scrum Master- an advantage
- Ability to clearly articulate technical topics to a non-technical audience
- Understanding of APIs and other integration methods ( RESTful, GraphQL - advantage) - an advantage
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills with the ability to establish credibility with executives
- BA or BS degree preferred
Please note that this role is on a hybrid model.
Visa sponsorship for this role is currently not available.
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