Td Bank Support Specialist - Development Platform 

Canada, Ontario, Toronto 

567580966

Toronto, Ontario, CanadaTechnology Solutions

$91,200 - $136,800 CAD

Job Description:

Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

The key focus of this role is as a Python Developer / SAS Admin, where you will be responsible for developing and maintaining our Python-based backend systems and SAS platform.

KEY ACCOUNTABILITIES

Python responsibilities:

• Develop, optimize, and maintain Python-based applications for data processing, analysis, and automation.
• Integrate and work with SAS, Oracle, SQL Server, DB2 for data extraction, transformation, and reporting.
• Debug, troubleshoot, and optimize code for performance and scalability.
• Ensure data security, compliance, and integrity in all development efforts.
• Keep up with the latest Python technologies and best practices.
• Design, develop, and implement robust applications using Python and related technologies.
• Collaborate with team members to define project requirements and specifications.
• Write clean, efficient, and well-documented code while adhering to best practices.
• Troubleshoot and debug applications to enhance performance and user experience.
• Participate in code reviews to ensure code quality and share knowledge with peers.
• Stay updated on emerging technologies and industry trends to continuously improve skills.

SAS Administration & Support:

• Install, configure, and maintain SAS environments (SAS 9.4).
• Manage SAS servers, including monitoring system performance, tuning, and troubleshooting issues.
• Perform SAS metadata administration, user access management, and security controls.
• Maintain and optimize SAS libraries, datasets, and stored processes.
• Manage SAS Grid Administration and ensure system reliability and availability.
• Work closely with IT and infrastructure teams to support server upgrades, patching, and performance tuning.
• Automate administrative tasks using Python, Shell scripting, or SAS Macros.

COMPLIANCE

• Provide security & compliance oversight on the platform in alignment with TD standards.
• Work with audit partners on queries providing response in a timely manner.

CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoringapplications/systems,ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with ITrequirements/guidelines

EMPLOYEE / TEAM

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Works independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complextroubleshooting/problemresolution
• Leads the support of highly complex and/or comprehensive applications/systems and/or business lines
• Identifies root causes and implements targeted and controlled remediation plans
• May administer business applications in co-ordination with appropriate stakeholders
• Reviews, participates and implements procedures
• Researches industry standards, best practices and new innovations in technology and makes recommendations
• Generally reports to a Manager or Senior Manager

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 5+ years of experience in Python development with strong knowledge of Python programming language.
• Experience with SAS programming (Base SAS, SAS Macros, SAS SQL).
• SAS administration experience, including installation, configuration, performance tuning, and security.
• Strong knowledge of Pandas, NumPy, and other data processing libraries.
• Experience working with databases (SQL, PostgreSQL, or NoSQL).
• Familiarity with ETL processes and data integration.
• Knowledge of APIs and data exchange formats (JSON, XML).
• Experience with Linux/Unix environments and shell scripting.
• Experience with cloud platforms (Azure) is a big plus.
• Excellent problem-solving skills and ability to work independently or in a team.
• Strong knowledge of SQL programming with ability to write and simplify complex queries, improve query performance, etc.
• Strong ability to manage multiple projects with competing deadlines
• Team player with positive attitude and strong work ethic
• Ability to work in a fast-paced environment
• Excellent communication skills including experience speaking to technical and business audiences.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet