Td Bank Ops Specialist role Google Cloud Platform Support 

Canada, Ontario, Toronto 

541019852

Toronto, Ontario, CanadaTechnology Solutions

$91,200 - $136,800 CAD

Job Description:

In this role, you'll join a team to provide 24/7 support of ourenvironment, focusing on operational support and optimizing its health and performance. Your expertise inwill be crucial, as you'll oversee the management and security of our containerized applications. This includes ensuring efficient resource allocation and adherence to best practices for container deployments. Additionally, you'll be responsible for monitoring the performance and availability of GCP at a platform level, proactively identifying and resolving any potential issues.

24/7 On-call support for GCP Public Cloud Operations.

Responsible for DEV to PROD GCP Cloud PaaS/IaaS support and processes. This is to ensure quality, performance, and availability of Public Cloud services (GCP).

The candidate will be responsible for providing operational support for platforms and infrastructure hosted on TD's GCP Public Cloud. The role requires familiarity with ITIL processes (change, incident, and problem management) and availability for off-hours escalated support.

Provide planning, communication, and reporting of day-to-day ticket metrics and longer-term tactical objectives.

Manage non-standard/complex P1, P2 (major incidents), and P3 and P4 incidents and service requests.

Oversee higher complexity operational and preventive maintenance tasks.

Manage complex remedial and unscheduled urgent changes.

Drive root cause analysis on repeatable incidents to help prevent issues in the future.

Creation of support documentation and scripts.

Oversee vendor’s service delivery and escalation.

Provide operational consultancy for future-state technologies.

Prioritize activities to align with compliance, regulatory requirements, and business objectives.

Current or prior experience supporting GCP (Google Cloud Platform) - MUST HAVE

• Strong to expert knowledge of supporting GCP including GKE workloads
• Familiar with supporting GCP services such as BigQuery, Cloud SQL (SQL/PostgreSQL), REDIS, Cassandra, BigTable, Cloud Filestore, Persistent Storage, Apigee, Kafka, Dataflow, GCS.
• Experience and knowledge supporting an Azure Public Cloud environment (while not necessary) would be valuable.
• Thorough problem determination skills to troubleshoot and r esolve business application issues .
• Knowledge with OS technologies (Windows, RedHat Linux).
• Familiar with CI/CD tools such as Github, Jenkins, etc.
• DevOps and Agile understanding.
• Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
• Comfortable with working in a rapidly changing, technically complex environment.
• Knowledge of scripting languages and tools such as Python, JavaScript, Powershell, Bash.
• Comfortable with the Agile methodology.
• The successful applicant must have a solid understanding of incident, change, and problem management methodologies as well as solid experience in a large, high-performance production environment.
• Undergraduate degree or Technical Certificate
• Graduate degree, preferred
• 7+ years relevant experience

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Sans Objet