Capital One Senior Learning Manager 

United States, Virginia, Richmond 

566790212

West Creek 2 (12072), United States of America, Richmond, Virginia Senior Learning Manager

What We Do:

As part of the Enterprise Curriculum & Experiences team, you will collaborate closely with Capital One U colleagues and stakeholders to drive strategy for our onboarding and career development programs. You will also lead and conduct learning needs analysis, create human-centered and scalable design strategies, deliver and manage exceptional learning experiences, and measure and iterate on these experiences over time. You will play a critical role in making sure our learning experiences are delivered with user and business objectives in mind.

Ideally, this person would:

• Lead the strategy to build, scale, and deliver a comprehensive 6+ month onboarding experience for new associates inclusive of DIB, corporate culture, soft skills, competency learning and critical, business identified skill development opportunities.

• Lead the strategy to build, scale, and deliver a career development experience to enable associates to explore new career paths, self identify skill and experience gaps and develop over time to build our bench of internal talent for high-demand roles.

• Lead and manage (both directly and indirectly) a team of learning professionals who consult, design, develop, curate, and deliver learning solutions focused on the joining experience and career development.

• Leverage project management skills to deliver an optimized and flawless learner experience including change management strategies, effective communications, and coordination with learner, communications, and support teams.

• Stay current with external trends, best practices, and innovations and infuse these into the work products and consulting offered to clients.

• Leverage experience and background in instructional design, adult learning, and leadership theory to design, develop and deploy innovative, digital first and blended learning experiences.

• Design and implement a measurement and evaluation strategy to determine program effectiveness; share results and partner with leaders to drive improvements to enhance value, sustainability, and learner impact.

• Communicate program results and impact leveraging data, and engage effectively with executive partners and other stakeholders, as needed.

• Influence across multiple cross-functional teams, client organizations, and groups without direct authority, collaborate with learning peers to leverage existing products and experiences, and identify solutions that can achieve broader shared results.

• Travel as needed (not to exceed 20%) to other company locations for meeting and delivery of learning experiences

"We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role."

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 5 years of experience in client consulting or performance consulting or a combination of both

• At least 5 years of experience leading projects or working in Agile teams, or a combination of both

• At least 3 years of experience in people leadership with 3 or more direct reports

Preferred Qualifications:

• At least 5 years of experience in learning design and development

• 5+ years of experience with supplier/vendor relationship management

• 5+ years of experience managing budgets

• 5+ years of experience working in the learning and development industry

• Experience in the financial services industry

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.